FAQ


What is the BrazilianFootwear.com?
The BrazilianFootwear.com is an online platform to prospect national and international contacts linked to the footwear industry. Through the website, buyers or managers of brands can find suppliers for their businesses and directly contact them to begin a business relationship.

How do I change my profile information?
To change your profile information, log in with your account, click on the top menu "My Profile" and then "Edit Profile". There you can change your name, company, website, and email address, in addition to changing your account password. If you have any trouble logging in, contact our customer service at international@abicalcados.com.br.

How do I contact suppliers?
To contact suppliers and Brazilian footwear brands, you must either log in or create a new account if you do not already have one, enter the type of shoes you are looking for, check the compatible brands, and contact those that interest you. It is very simple and straightforward, the manufacturer itself will reply.

How do I search suppliers at the BrazilianFotowear.com?
To search suppliers and brands, you must log in or create an account if you do not already have one. Afterwards, you just need to inform the characteristics of the product(s) you are searching for, and the website will generate a list of suppliers that can meet your demand.

How do I change my password?
To change your password, log in with your account, click on the top menu "My Profile" and then "Edit Profile". There you can change your name, company, website, and email address, in addition to changing your account password. If you have any trouble logging in, contact our customer service at international@abicalcados.com.br. If you forgot your password, click on the button "Forgot your password?" when you go to the login page.

Why didn't I receive a reply to the messages I sent?
To get faster responses from suppliers, make sure your profile has all the information, especially regarding the company you work for.

Why don't I find a supplier that I had previously contacted?
The suppliers registered on the website are companies that are members of the Brazilian Footwear program. The suppliers may be disabled from the platform because they left the program or because they requested that their profile be removed from the website.

I want my brand to be at the BrazilianFootwear.com. What should I do?
To participate in the Brazilian Footwear.com, your company must be a member of the Brazilian Footwear program. For further information, contact Abicalçados' team through the email contato@abicalcados.com.br or through the phone number (+55 51) 3594-7011.

I can't access my account. What should I do?
Your email or your password may be incorrect. Please review the data you entered. If you still can't log in, you can change your password at "Forgot your password?" or you can contact our customer service at international@abicalcados.com.br so that we can appraise the situation.

How can I find the suppliers' contact information?
To contact suppliers and Brazilian footwear brands, you must log in or create an account if you do not already have one. Afterwards, you will be able to contact brands that interest you through the platform, and, if the supplier is interested, they will provide further contact details.

I am a buyer. Is there any cost to create an account?
No. The platform BrazilianFootwear.com is completely free for buyers. We aim to generate business opportunities between buyers and Brazilian footwear brands. Remember: the website is only geared towards companies. If you are an end consumer, you should not create an account at the BrazilianFootwear.com as your profile on the website may be blocked.

How do I delete my account?
To delete your account, you must log in, click on "My profile" and enter the "Delete account" option.

How do I register as a buyer?
To register as a buyer, you must create an account at the BrazilianFootwear.com, informing your name, email address, and information regarding the company you work for - website and name.

I forgot my password. What should I do now?
You can select the option "Forgot your password?" and in a few moments you will receive instructions on how to proceed in the email address you registered.

I was informed that my login already exists in the database. What should I do?
If you do not remember your password, you can request a new one through the button "Forgot your password?". In case you didn't previously create an account, please contact international@abicalcados.com.br so that we can appraise the situation.

I would like to know more about the brands.
Information on the concept of the brands, the factories, and the products are available on the profile of each company at the BrazilianFootwear.com. To access it, you need to log in or create an account on the website.

My question was not addressed by this forum.
If your question is not answered in this forum, please contact international@abicalcados.com.br so that we can help you!

I do not have a company. Can I register as an individual?
No, the website does not allow the access by individuals. If you create an account as an individual, your email will be blocked.

Who will be able to see my picture and profile information?
The registered information will be available for Abicalçados and only for the brands to which you request access.

I am an individual. Can I buy from the BrazilianFootwear.com?
No, the platform is intended for prospecting B2B contacts. It does not make purchases or sales and is therefore not intended for individuals and end consumers.

I have questions about a product. What can I do?
You can send a message directly to the brand that manufactures the product that interests you.

I have a store in Brazil. Can I create an account?
Yes, it is possible to create an account. The platform BrazilianFootwear.com is intended for national and international buyers to prospect brands and suppliers.